Termini e condizioni

  1. IDENTIFICATION OF THE HOLDER

Il sito accessibile all’indirizzo www.colosseum.rome-tickets.org (di seguito, il “Sito” o il “Web”) appartiene alla società , with Tax ID No. , registrata in Calle Balmes nº 32, Principal 2ª, Codice Postale 08007, Barcellona (Spagna), iscritta al Registro delle Imprese di (Barcellona) al Volume 47314, Pagina 29 (di seguito, il “Titolare”), e indirizzo e-mail per le comunicazioni: [email protected].

For clarification purposes, the Holder hereby states the following: (i) That the Website is not an official platform for the sale of tickets to the Parco Archeologico del Colosseo (hereinfater, “Colosseum”), but rather that it provides a purely administrative service of management, advice, processing, monitoring and customer service, for the purchase of tickets to access the Colosseum through the corresponding voluntary, express, special and remunerated mandate; and (ii) That there is no legal relationship whatsoever with the Colosseum or with any of its authorised distributors.

  1. OBJECT

The hereby terms and conditions (hereinafter the “Terms and Conditions“) are intended to expressly regulate the conditions applicable to the contracting process carried out by the users of the Website (hereinafter, the “User” or the “Users” as appropriate) of the service offered by the Holder through its Website.

  1. DURATION

These Terms and Conditions shall remain in force and shall be valid for as long as they are accessible through the Website, without prejudice to the fact that the Holder reserves the right to modify them, without prior notice, as well as any of the legal texts that are displayed on the Website. In any case, access to the Website after its modification, inclusion and/or replacement, implies the acceptance thereof by the User.

The User is subject to the Terms and Conditions in force at all times when performing the corresponding purchase, and it is not possible to purchase a service without prior acceptance of these Terms and Conditions. The temporary validity of the Terms and Conditions coincides with the time they are displayed, until such time as they are totally or partially modified. Any new Terms and Conditions shall be applicable from the moment they are made available to the User and are fully accessible.

All service purchases made through the Website shall be considered to have been validly made by the User and shall be binding.

  1. PARTECIPANTI

The electronic purchase process through the Website shall be carried out between the User and the Holder. Likewise, consumers who are natural persons resident within the EU, who are of legal age and have a tax address in the EU and accept these Terms and Conditions shall be considered as Users of the Website. The contracting of the service through the Website by minors, users who are not legally resident in the EU or by users who do not meet the requirements set out in these Terms and Conditions is expressly prohibited. Furthermore, the contracting of the service through the Website by a minor shall be understood to be carried out under the supervision and authorisation of their parents, guardians, or legal representatives.

  1. SERVICES AND EXPRESS MANDATE

Through the Website, the Holder provides Users with a purely administrative service of management, advice, processing, monitoring and customer service, consisting of the purchase of tickets to access the Colosseum monument through the corresponding voluntary, express, special and remunerated mandate in the terms set out below. For the purposes of clarification, it should be noted that the Holder does not sell or resell the tickets to the Colosseum, nor does it provide the User with an electronic sales service for them, as the Holder does not acquire the Colosseum tickets to then resell them to the User, but rather acquires them as the User’s agent through the corresponding voluntary, express, special and remunerated mandate, the commercial activity of the Holder being limited to the provision of a management and customer service.

In addition, the service provided by the Holder has an extensive added value that is based on all of the following:

  1. The Holder provides the User with a free prior consultation service, prior to purchasing. Thus, if the User wishes to obtain any type of information regarding Colosseum entry tickets, prior advice will be supplied by e-mail free of charge.
  2. The Holder will verify that the data entered by the User on the corresponding form are in line with the service purchased. If necessary, the Holder will contact the User to verify them before starting the entrusted management. This verification includes checking the data as well as the existence of spelling or typographical errors.
  3. The Holder provides a customised service.
  4. The Holder has extensive experience in the pertaining field, which implies that he/she is available and has sufficient and adequate means to achieve the success of the contracted service.
  5. The Holder is liable for the correct execution of the task entrusted, thereby ensuring that it fully meets the needs of the User, and therefore maintains an express and clear commitment regarding the delivery date of the Colosseum tickets.
  6. The Holder, in addition to carrying out the entrusted task efficiently and diligently, provides the User with a 24/7 customer service.
  7. The Holder, unlike what happens when a person purchases tickets to access Colosseum at an official or authorised establishment, does guarantee the User the right of withdrawal under the terms established in stipulation 9 of these Terms and Conditions.

    Contraendo i servizi offerti dal Titolare attraverso il Sito web, l’Utente conferisce un mandato volontario, espresso, speciale, remunerato e rappresentativo per la gestione affidata consistente nell’acquisto di biglietti per il Monumento, nei termini disciplinati dagli articoli da 1.709 a 1.739 del Codice Civile spagnolo (di seguito, il “Mandato”). In turn, the Website Owner accepts the Mandate and undertakes to execute it. A titolo di chiarimento, la remunerazione del Mandato consiste in un corrispettivo per la prestazione del servizio di mediazione.”

  1. ELECTRONIC PROCUREMENT PROCESS FOR SERVICES

6.1 INFORMATION AND AVAILABILITY OF THE SERVICES OFFERED

All information relating to the service offered by the Holder is published on the Website, indicating the following:

  1. Name of the service requested.
  2. Information about tickets to the Colosseum (location, opening and closing times, requirements for access to the site, etc.).
  3. Personal details to be entered by the User on the corresponding form.
  4. Price of the service contracted.
  5. Delivery period.

6.2 STAGES OF THE ELECTRONIC CONTRACTING PROCESS

Once the User has selected the service offered by the Holder, the User must follow the phases of the contracting process indicated below:

Phase 1: Selection of day, time and number of tickets: The User must select the day and time on which he/she wishes the tickets to the Colosseum to be valid, and the number of tickets.

Phase 2: Data entry: Once the User has completed the selection referred to in Phase 1 above, the required fields on the corresponding form must be filled in, i.e. name and surname, e-mail address, telephone number, number of adults over the age of 30 years, postcode, ID number, and nationality.

Phase 3: Completion of the application: Once the User has completed the form referred to in Phase 2 above, he/she must accept the Terms and Conditions and validate the contract by clicking on the boxes provided for this purpose. At this stage, the total price of the service contracted will appear on the screen. In the event that the User does not expressly accept the Terms and Conditions by ticking the corresponding box, the Website will not allow the purchasing process to continue.

Phase 4: Payment of the total amount: The User, after checking the order form shown in Phase 3 above, must click on the “submit” button, and will be automatically redirected to the online payment platform of the corresponding bank.

Phase 5: Purchase Confirmation: Once the User has effectively paid for the service, the Holder will send a confirmation e-mail to the e-mail address supplied by the User with a summary of all the information of the task entrusted, and subsequently, a second e-mail in which the tickets to the Colosseum will be attached. In this regard, the first confirmation e-mail will be considered as proof of payment. Allo stesso modo, con l’accettazione dei presenti Termini e Condizioni, l’Utente accetta di ricevere una fattura elettronica per i servizi contrattati e pertanto il Titolare si riserva il diritto di richiedere la fattura per conto dell’Utente alla società, ente o istituzione che possiede e/o gestisce il Monumento. In deroga a quanto sopra, qualora l’Utente desideri ricevere una copia cartacea della fattura, dovrà inviare una e-mail al seguente indirizzo: [email protected].

Nota: a causa della disponibilità limitata, è possibile che la fascia oraria scelta per la visita vari fino a 60 minuti.

  1. ECONOMIC CONDITIONS

The price shown on the Website applies exclusively to the service offered through this channel and during the time it remains published.

The price of the service is always shown in euros and includes VAT, as well as any other applicable tax in force and legally applicable at that time.

In the event that the Holder identifies an obvious error in the price of the service offered on the Website, it will immediately inform the User, and will publish the correction on the Website, whereby the User will have the option to reconfirm the contract at the correct price or, failing that, cancel it at no cost.

The Holder expressly reserves the right to modify the price of the service offered at any time, without prior notice. However, in any case, the price shown on the Website at the time of contracting the service shall apply.

  1. PAYMENT

In order to proceed with the payment, the User must follow the instructions provided in Phase 4 of the electronic contracting process described above.

The means of payment provided by the Holder are subject to checks and authorisations by the entities issuing the means of payment (card issuers and/or payment account issuers). Should said entity not authorise the payment, the contracting procedure initiated may not continue and will be automatically cancelled, and the service contracted shall be understood not to have been carried out.

The charge for the price of the service, as well as any applicable taxes, will only be made at the time of submitting the request.

For electronic payments, the Holder uses an e-commerce payment gateway provided by banks authorised to do so. All data provided to the Holder are duly encrypted to ensure maximum security and confidentiality and are hosted on a secure server certified according to the “Secure Socket Layer” (SSL) protocol, so that the Holder never receives the User’s credit card number and has no possibility of storing it for subsequent charges.

Under no circumstances will the Holder store credit card details provided by Users through the payment gateway, and they will only be kept while the service is being contracted, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding economic amounts to the User.

  1. CANCELLATION AND EXCHANGE POLICY: RIGHT OF WITHDRAWAL

Nel caso in cui l’Utente decida di recedere dal contratto di fornitura di servizi in conformità alle disposizioni degli articoli 102 e seguenti del Regio Decreto Legislativo spagnolo 1/2007 del 16 novembre, che approva il testo rivisto della Legge Generale per la Difesa dei Consumatori e degli Utenti e di altre leggi complementari (di seguito, il “TRLGDCU”), il Titolare informa l’Utente che tale diritto può essere esercitato entro quattordici (14) giorni di calendario dall’effettiva contrattazione del servizio, vale a dire, una volta che il pagamento sia stato effettivamente effettuato in conformità con le disposizioni della precedente clausola 6.2.

L’Utente può esercitare il diritto di recesso contattando il Servizio Clienti del Titolare, inviando la richiesta al seguente indirizzo e-mail: [email protected]. Once the request has been received, the Holder’s customer service department will send an e-mail indicating the procedure to be followed and providing the withdrawal form referred to in section h) of article 60.2 of the TRLGDCU, and section j) of article 97 of the TRLGDCU.

Una volta ricevuta la richiesta, il Titolare procederà al suo studio e alla sua valutazione, rispondendo all’Utente entro un periodo massimo di 48 ore lavorative. Si noti che lo studio e la valutazione dell’adeguatezza del rimborso saranno strettamente legati alla politica di cancellazione e rimborso del monumento in questione, essendo la funzione del Titolare quella di fornire un servizio di mediazione al destinatario dei biglietti. Ai sensi di quanto sopra, l’Utente conferisce al Titolare il mandato di richiedere al venditore il rimborso del prezzo dei biglietti in conseguenza del recesso cui ha diritto, e pertanto il Titolare è autorizzato ad agire e comparire davanti al venditore dei biglietti in nome e per conto dell’Utente per richiedere il suddetto rimborso.

Se, in conformità alla politica del monumento, la richiesta dovesse essere accettata, il Titolare procederà al rimborso dell’importo corrispondente al prezzo del biglietto entro 14 giorni di calendario dalla data in cui l’Utente ha effettivamente e inequivocabilmente comunicato all’Utente la decisione di recedere dal contratto di fornitura dei servizi da parte dell’Utente.

Tuttavia, se entro questo periodo l’Utente non ha ricevuto il rimborso, deve contattare il Titolare inviando un’e-mail all’indirizzo: [email protected] in quanto a volte, per motivi tecnici, il suddetto periodo di quattordici (14) giorni di calendario può essere ritardato fino a novanta (90) giorni a causa dell’elaborazione delle spese da parte delle banche e dei loro gateway di pagamento.

Infine, nel caso in cui l’Utente desideri modificare il giorno e/o l’ora della data di validità dei biglietti per il Monumento, dovrà contattare il Titolare inviando un’e-mail al seguente indirizzo: [email protected], indicando il proprio numero di riferimento e la modifica che si intende apportare. Il Titolare potrà modificare il giorno e/o l’ora relativi alla data di validità dei biglietti d’ingresso al Monumento solo quando le condizioni del contratto applicabili in ciascun caso lo consentano, pertanto ogni richiesta sarà soggetta a uno studio preventivo da parte del Titolare e tutta soggetta alla politica di modifiche stabilita dal Monumento.

  1. CUSTOMER SERVICE

Any query, suggestion, complaint, or claim relating to the electronic contracting of the service offered by the Holder on the Website can be made through our customer service department, whose contact details are as follows:

  • E-mail: [email protected].
  • Registered address: Calle Balmes nº 32, Principal 2ª, 08007, Barcelona (Spain).
  1. DELIVERY OF COLOSSEUM TICKETS

The documents resulting from the task entrusted by the User to the Holder will be sent to the email address provided by the User as soon as possible.

Se, dopo un periodo di tempo ragionevole, l’Utente non ha ricevuto i documenti corrispondenti, il Titolare deve essere contattato inviando un’e-mail con nome e cognome e numero di identificazione al seguente indirizzo e-mail: [email protected].

  1. LIABILITY DISCLAIMER

The Holder cannot guarantee the technical continuity of the Website, the absence of errors or interruptions in the service or that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

  1. PROTEZIONE DEI DATI

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, and in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, all personal data provided during the use of the Website will be treated pursuant to the provisions of the Informativa sulla privacy.

  1. GENERAL

These Terms and Conditions have been made available to the User in advance, in accordance with current legislation. Likewise, the Holder makes these Terms and Conditions available to the User, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

The Holder reserves the right to modify, at any time and without prior notice, the presentation and layout of the Website, its functionalities and the contents incorporated therein.

If any of the clauses of these Terms and Conditions were to be declared totally or partially null or void, such nullity or voidness shall only affect such provision or the part thereof that is null or void, and the Terms and Conditions shall remain in force in all other respects, and such provision or the part thereof that is affected shall be deemed not to be in force. For these purposes, the Terms and Conditions shall only cease to be valid regarding the invalid or ineffective provision, and no other part or provision thereof shall be annulled, invalidated, impaired or affected by such invalidity or voidness, unless it is essential to affect the Terms and Conditions in its entirety. In these cases, the clause or clauses affected shall be replaced by another or others that have the most similar effects to those of the clauses replaced.

The headings or titles used in these Terms and Conditions are for convenience only and in no way affect the meaning of the provisions to which they refer.

  1. LEGISLAZIONE E GIURISDIZIONE APPLICABILE

These Terms and Conditions are governed by Spanish common law and, unless otherwise provided for in the applicable regulations (including consumer and user regulations), any dispute shall be submitted by the parties to the judges and courts of the city of Barcelona (Spain).

Likewise, pursuant to the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013, on the settlement of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Holder hereby makes the following link available to the Users of the Website: https://ec.europa.eu/consumers/odr/.

Through this link, Users of the Website may access the European Online Dispute Resolution Platform (ODR). In the event that the User has had a problem with the provision of an online service, this means may be used to submit any complaint regarding the said provision of services, as well as to request an out-of-court settlement of the dispute that has arisen.

Likewise, if the User wishes to file complaints regarding the use of the services provided on the Website by the Holder, the User may contact the electronic or physical address supplied in section 1 above (“HOLDER’S IDENTIFICATION DETAILS”) by mail, and the Holder undertakes to seek an amicable solution to the conflict at all times.